ABOUT

FRAUD AWARENESS

Fraudulent Use of the NavaXpress Brand

  • Attempts have been made to defraud Internet shoppers by the unauthorized use of the NavaXpress name and brand via email communications and graphics which appear, on the surface, to have originated from NavaXpress.
  • In most cases the communications concern the sale of consumer goods over the Internet where payment may be requested before the goods are delivered.
  • Please be advised that NavaXpress does not request payment in this manner. NavaXpress only collects money due for official NavaXpress related shipping expenses.
  • This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.
  • NavaXpress accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity.

Websites

If you are in any doubt as to the integrity of a website that uses the NavaXpress brand, please always access NavaXpress websites via our global website.

NavaXpress Fraud Awareness Guidelines

Thank you for joining our effort to combat online fraud. NavaXpress goes to great lengths to protect our customers from fraud. If you suspect having received fraudulent emails, SMS or found a website or social media account that tries to pass off as NavaXpress, we encourage you to let us know at your earliest convenience, so that we can quickly take actions to stop the fraud.
Please report all suspicious activity to our dedicated Anti-Abuse Mailbox at phishing-dpNavaXpress@NavaXpress.com following the below instructions.
We thoroughly investigate every report of suspected fraud, but generally, will not respond to personal inquiries. If you have questions regarding the status of a shipment or an invoice, please direct those to our customer support

Fraudulent Email

Below are some indicators that can help you assess whether the received email is fraudulent. Official NavaXpress communication is always sent from @NavaXpress.com, or another country domain after @NavaXpress. We never use @gmail, @yahoo or other free email services to send emails. We never link to a website other than our own starting with for example https://NavaXpress.com/, or a country/campaign website